Frequently Asked Questions
Q. How long will it take to receive my item(s)?
A. We anticipate delivery times of 8 weeks on receipt of order for items to be posted in the UK and longer for Overseas, especially areas which are remote. This may take longer if payment is made using cheques from an overseas bank.
Q. Can you confirm receipt of orders?
A. We do not confirm receipt of individual orders. However, if your payment has been taken from your bank then you can assume we are processing your order.
Q. What if I want to cancel my order?
A. To cancel an order you will need to send in full details of the order by email or post to us. Please note, if we have incurred any costs in the artwork or production a charge will be made.
Q. Can I find out what the status is of my order?
A. Yes, if you wish to enquire about your order status, please email us at sales@up4U-ltd.co.uk with the following details:
- Name of person to be engraved
- University name and qualification
- When the order was sent to up4U
- Type of product ordered
Q. When do you start processing orders?
A. We only process orders once payment for items has CLEARED.
Q. What if I have a problem with my order?
A. Should you have a problem with the order please send in your full details with a photograph of the item, either by post or email.
Q. Can you put on Classification of Degrees?
A. We can engrave the classification of your degree for an extra charge of £4.50 per item.
Q. How can we get in touch with you?
A. Please email us on sales@up4U-ltd.co.uk and we will contact you as soon as possible.
Q. Do you make other types of Personalised gifts?
A. We cater for all occasion and will be happy to make personalised gifts for other occasions. Please email us with your requirements to the email address provided above.
Q. What holiday periods does up4U have?
A. We are closed at Christmas for 2 weeks and thus all orders will be delayed during this period by two weeks.
Q. How can I pay for my order?
A. We accept cheques or UK postal orders only. The UK postal orders are obtained from Post Offices and is a guaranteed payment which will allow a speedier time for completion
Q. Can I pay by a Foreign Bank account?
A. We can only accept a cheque from a Foreign Bank if the currency is made in Sterling and it has a UK office. Should you have friends or family within the UK, they may be able to help arrange payment by issuing a UK cheque or purchasing postal orders on your behalf.
Q. Can I order and use an on-line payment method?
A. We are currently looking into this but at this moment in time we do not process on-line payments.
Q. Can you accept payment by Credit Cards via the post?
A. Unfortunately, we can not process payments by Credit cards.
Q. What if my cheque is bounced by my bank?
A. If cheques are not cleared by the bank we will pass on any extra charge incurred
Q. What if we are away while you send the ordered item(s) out?
A. On sending items out, the local sorting office will hold on to your item(s) for 1 week only so please ensure you collect it from the local sorting office. If this is not done they will send the item back to us. This can take a number of weeks to arrive back so please try and collect it as soon as possible. Secondly, once it has come back to us, you will need to pay an additional postage charge for us to send the item out again.
Q. What is the cost of postage if I order more than one item?
A. Postage is per item regardless of the quantities ordered and/or if they are to be delivered to the same address
Q. If we have only received one of a number of items ordered what should we do?
A. Usually all items are sent out in the same post batch and thus should be received on the same day. However, there will be circumstances when the postal system will deliver on separate days. Please be patient and allow a few days in between orders. Should the missing item(s) not arrive after 10 working days please email us with your full details sales@up4U-ltd.co.uk